Página — Ingles 8 (pág. 147)

TEMPLATES DE ESCRITURA Y PRESENTACIONES ORALES

Writing short email requests

1. Read the following emails and answer the questions.

Dear Sir/Madam,

Unfortunately, I can't access my social network account.I type my e-mail and password but a message informs me that my account is not registered. I don't understand what's wrong. Could you please help with this?

Your sincerely,

Francisco P.

Dear Francisco,

Thank you for writing us. Your account has been blocked, because you typed the wrong password more than three times. I have unblocked it, so you should be able to access your account with the following password:XD345GF Please remember to reset your password afterwards. If you need any help, please let me know.

a.What was the problem?

b.How was it solved?

2. Look at the following problem and write a short email requesting help.

You can't remember your password for your favorite social media account. You need to contact the technical support team and ask them for help.

3. Exchange emails with a classmate, and write a reply.

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